Financial services are facing massive disruption

Make sure you’re ready

Take advantage of the huge opportunities emerging as personal insurance goes through a revolution

Rapid change is driving bottom-up through the insurance sector. Challengers and start-ups with a laser focus on customer need, accelerated by broken traditional insurance models and enabled by technology innovation are re-defining the insurance product. We’ve been tracking these developments.

Find out more

Follow our research into the future of FS:


We don't just create great ideas. We build services that drive change.

From researching what your users really want to designing the new services you’re missing, we innovate successfully in tightly regulated markets.

Our experience design team works across banking, wealth, property, insurance and data

  • Nationwide
  • Zurich
  • Visa
  • Experian
  • Hargreaves Lansdown

Things people say about us

There is universal acceptance within the business that this work represents our new ‘bible’.
Alison Meckiffe, CMO – Cigna IPMI

We win awards by putting people first

We have won awards for making this complex space simpler, clearer and more relevant to customers. Most recently, together with our client, The Co-operative Bank, we won the Team of the Year ‘Loving your Customer’ award at the UK Financial Services Experience Awards 2016.

Our thinking

We can help you innovate

Contact our Experience Strategy Director today: