Senior User Experience Consultant London

We are looking for two candidates to fill new, full-time, permanent roles in our London office. Each role will be based in one of our client-focused, mini ‘business units’ - Home and Society or Financial Services (read Giles’ blog about pods here).

The Financial Services pod thrive on taking complex products and services and turning them into elegantly simple customer propositions. Take a look at what our Financial Services team have been up to here.

The Home & Society pod serves to help public and private organisations be relevant for the individuals and families of today, and tomorrow. The team operates as design innovation partner for our clients to create brilliant service experiences that facilitate fulfilling lives and flourishing communities. Check out some of what the team have been up to here.

Our senior consultants ensure our design teams deliver fantastic quality work to our clients. As a senior practitioner in a user-centred design business, you will be at the heart of everything we do.

You will work collaboratively in a cross-functional, agile team with other UX consultants, visual designers, technologists, project managers and clients to research and craft innovative design solutions that make a difference.

As a senior consultant, you will lead the day-to-day running and delivery of project work and work closely with senior client stakeholders.

You will also work with our the Financial Services team leadership to shape, cost and communicate clear objective-led programmes of work.

You’ll ensure team members understand their roles and responsibilities, and you’ll mentor junior practitioners.

We expect you to understand the fundamentals of the way a business like cxpartners works, and to understand our customers’ businesses too.

In particular, you will:

  • Work with clients to help them use digital to best effect and to meet their users’ needs through the delivery of excellent, innovative products, services and experiences.
  • Take responsibility for the quality and shape of our delivery.
  • Take ownership of, and lead projects for, your clients.
  • Be proficient in research/design/prototyping methods and processes.
  • Be used to working lean and be familiar with agile.
  • Have innovation and calculated risk-seeking in your DNA.
  • Be good with clients, able to lead and willing to coach staff.
  • Be proactive in projecting cxpartners’ value into the Financial Services sector and experience design community.

Your personal qualities and experience:

You have more than four years’ work experience in a digital industry, preferably in a UX or creative agency and experience of working within a cross-disciplinary team.

You have detailed knowledge and practical experience of UX methodology and practices. We are pragmatic, not dogmatic in our approach and very much outcome-driven. Often our work breaks new ground, and we innovate to achieve those outcomes. We’d like you to be the kind of person who is able to help us do that.

You’ll have great communication skills (verbal and written), the ability to listen, and to articulate complex ideas clearly. You’ll need a level of natural authority to help you lead your teams, and to ensure clients listen to you and people respond to you.

We’d like you to be able to see the big picture and have a strong attention to detail - both are possible, we think!

You’ll have been educated to degree level. If this is in a behavioural science, so much the better. If not, don't worry, but we’ll want you to convince us that you can objectively distinguish between fact and fiction when designing for real people.

You must have the right to live and work in the UK.

About Us

We’re a great place to work – you’ll love the environment, the people and the way the company looks after its staff. We are committed to training and run an extensive training programme which will support both your individual needs and our business ambitions. You’ll also get: a great package, 25 days holiday, benefits including a smartphone, a cash-back healthcare scheme, a pension plan to which we’ll contribute, a MacBook and other kit as needed.

cxpartners is made up of an incredible, diverse range of people. We're an equal opportunity employer and prize diversity as a strength. We’re keen to ensure we’re designing products and services that work for everyone, so we particularly encourage applications from different underrepresented demographics. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability or any other legally protected status.

If you’d like to apply, please email with a brief CV.